RETURN POLICY

Last updated Aug. 08th, 2021

About Returns

All returns must be postmarked within thirty (30) days of the purchase date.

All returned items must be in new and unused condition, with all original tags and labels attached.

Contact us with your order number to receive a Return

Authorization Number (RMA). Returns without a valid RMA will not be refunded. Refunds will be applied to the original method of purchase.

• Items must be in new condition including all accessories and packaging. 
• Customers should bear the shipping fee.
• Shipping costs are non-refundable. 
• We may ask you provide the picture/video of the products

To start a return, please contact us at support@kx-life.com or +86 13357511312. If your return is accepted, we’ll send you info. let you know the next step.

Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at support@kx-life.com.

 

About Damages and issues

Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

About Exceptions/non-returnable items 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Any questions or you may concerns about your specific item, please do not hesitate to contact us.

About Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@kx-life.com.

 

About Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 3-5 billing cycles to appear on your credit card statement, depending on your credit card company.

We will notify you by email when your return has been processed.